Telecom and ISP is the fastest growing industry worldwide but also the most error-induced one. With ever-changing technologies, these industries are having a hard time when it comes to managing their internal tasks while providing impeccable customer service. Some challenges they face are:
Since there’s a lack of efficient operational management and workflows, there’s very little collaboration.
Ineffective service management is leading to poor customer acquisition and loyalty.
The number of personnel required for manual labor increases investments.
Ineffectual workflows decrease the ability to scale with the growing demand.
Choose customized forms to improve productivity and enhance collaboration between back-office employees and field staff. Ensure proper scheduling and on-time visits to provide a memorable customer experience.
Assign and define a visit type to modify permanent journey plans.
Fill the form to completely define visit type and opportunities for further communication.
Create store profiles to schedule audit visits and keep track of all audits.
Enter store audit observations on grooming and staff interactions.
Collect vendor's bank details for easy payouts and transactions.
Collect vendor's details and contact information to simplify communication.
Keep track of verified vendors for greater control on the vendor program.
Track the servicing and delivery of products to ensure on-time servicing.
Enable customers to request product servicing and submit issues.
Check the service validity of the product requested for servicing.