Improved Customer Experience and Delivery Management
Aggregate eCommerce processes to ensure on-time delivery, improved customer experience, and enhanced tracking and monitoring of vendors and products.
Aggregate eCommerce processes to ensure on-time delivery, improved customer experience, and enhanced tracking and monitoring of vendors and products.
For any e-commerce and travel aggregators, customers and their satisfaction are the leading lights. And many challenges are standing in their way to make them happy and their business a success. Some of the challenges faced are:
Late deliveries due to the lack of automated workflow and manual handlings off all deliveries.
Due to the ill-managed workflows, the quality of the delivery falters.
Reduced customer satisfaction due to the lack of personalization.
Ineffective lead management reduces the number of customers on-boarded as compared to expectations.
Select applications from our range of eCommerce solutions to enhance specific gaps in your eCommerce business and offer a more profound and fulfilling experience to your customers and vendors through streamlined processes.
Acknowledge order reception and confirm details to provide transparent visibility.
Provide shipping information like the route taken and the company assigned.
Track and monitor stocks at the warehouse for increased visibility.
Store vendor/partner information in a centralized system.
Track tasks by documenting the minutes of the meetings.
Collect and store vendor verification details for easy access.
Collect vendor's bank details for easy payouts and transactions.
Collect vendor's details and contact information to simplify communication.
Keep a track of verified vendors for greater control of the vendor program.
Track the servicing and delivery of products to ensure on-time servicing.
Enable customers to request product servicing and submit issues.
Check the service validity of the product requested for being serviced.
