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Outlining Field Force Management Software and its Importance to Your Business

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INTRODUCTION
Companies that have a large number of resources in the field for either Sales, Service, or Collections need to effectively manage them on a daily basis. Optimizing your field force management processes can be improved with an effective Field Force Management Platform. What is important is that the key objectives of customer satisfaction are met and the field staff productivity and profitability are optimized. Even though field force management is not a core function or a supplementary function in your organization, implementing robust software is always a good idea because it’s the most efficient option for many firms to maximize service management.

A comprehensive field force management software allows the field staff to not only remotely access sales, service, and dashboards but also schedule, communicate, access work orders and submit and upload task completion reports as a part of their process. And all this on a cloud-based data hub for project data and retrieving insights. The effective performance of the field and service management platform shall definitely affect the profitability of your business and you will be able to further enhance the performance and service management of your company.


IMPORTANCE OF FIELD FORCE MANAGEMENT TO YOUR BUSINESS
Field Operations are a series of steps that need to be performed remotely at a given location, within time, that required collaboration between different stakeholders to attain customer delight. Imagine a DIY platform that enables you to implement processes effortlessly and enforce compliance and get real-time visibility. The power to Configure, Assign, Optimise and Monitor – All under one service management platform. The operation eco-system revolves around the Customer – Department – Manager – Agent – People -Process.

ENSURE ADHERENCE TO SCHEDULING
In any industry where the service issue comes to play, scheduling field force staff can be quite challenging. Right from mapping the location, time, and alterations in timing, to keeping the resource busy and assigned tasks throughout the day is a difficult task to handle manually. There may be last-minute changes due to delays at another service, traffic, or weather conditions. Manually rescheduling the field force staff at the very last moment requires effort and time. Using the field management solution automatically alerts the field force in real-time for any change in the schedule and also enables the back-end manager to be in control of the situation at all times.

GEO LOCATION-BASED WORK ALLOCATION
Imagine a platform that can know the location of your service engineer and map the same with the next service call in close proximity. Saves time, effort, and money at the same time.

A KNOWLEDGE HUB OF CONTENT
Most often data is lost in transit. Your team members may forget to capture data or recall data when questioned due to the sheer quantum of work. Field force management platforms enable the upload of any kind of content. Be it Images, text-based content, or even videos. Imagine having the power to view the entire service visit at the client’s place.

GAIN VISIBILITY INTO PEOPLE & PROCESS
Field Force Management Solutions give you better visibility of your staff and the processes that they have been following. Get on-hand information on scheduling, timelines and more from a software solution that works out everything for you.

CONFIGURE ONCE AND ACCESS ANYWHERE
Field Force Management Software is easy to integrate into any system. Details can be assigned by the back office and the field officer can access the information through mobile – be it an app or even SMS, portal, or what’s app.

NO CODE DIY PLATFORM
Effort is a no-code, easy-to-use, and Do It Yourself (DIY) Field Force Management Software, SaaS platform to build specific mobility solutions for managing time-critical and location-sensitive workflows, business-process and field-operations challenges

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