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The Ultimate Guide to How Field Service Management Software is Useful in Nbfc

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Author
Kaluri Shankar

Field service management (FSM) software is, by definition, a tool that makes it easy for service-centric enterprises to supercharge their productivity and achieve their project goals.
It does this by delivering exceptional on-site service through personnel management, request tracking, and enabling total visibility of the service delivery cycle.


Typical features of a workforce management tool include:

● Work order management
● Smart routing
● Inventory control
● Real-time analytics and reporting
● Scheduling and dispatch
● Fleet tracking


FIELD SERVICE MANAGEMENT SOFTWARE IN NBFC:

1 Mobility quotient

A good field force management solution for banking facilitates collaboration on the go with its multi-device compatibility that enables monitoring of the entire field activity in real time and helps to reduce turnaround time.
Your field agents can sync up contacts, allocate tasks, create/assign leads, scan documents, get intelligence, plan routes, track the distance covered, and get all necessary information through a single mobile app that is handy to use. Field force automation facilitates mobile workforce management.

2 Better lead management system for high-velocity sales

A great field sales management tool helps achieve higher sales rep productivity through GPS tagging of field activities with map views, cues about nearby prospects, notifications to field reps and managers on idle leads and gamification to inspire performance.
For banks with customers scattered across geographies, it becomes a great platform to converge all the field functions in a single place. With every customer response recorded, lead management software also works as a reflective dashboard that helps to get an insight into your customer’s buying journey.

3 Location-based work order allocation

A light, battery-friendly mobile workforce app with live location tracking helps your sales managers to perform geo coverage analysis, detect nearby opportunities, and gain visibility into agent activities and location. With the auto-assignment of leads, it allows you to match your available resources with the tasks at hand as per skills and availability.
You can spot the sales representatives closer to the lead and allocate leads/tasks accordingly. This helps in servicing the customer on time, better resource planning and increases efficiency.

4 Live field agent tracking

No field force management software is complete without a live geo-tracking capability. With this, you can move along with your field service team at the same pace in real time to get a bird’s eye view of all field operations – from territory planning field visit routes, and attendance checking via geo-fencing to tracking compliance.

5 Offline yet connected

Choose a mobile workforce management software which allows your field service team to work offline to a certain extent. There could be instances in the field where the teams have limited to no access. The offline mode feature can be of great advantage, especially in banking where the teams are handling critical data.

6 Powered by Cloud, data and AI

While many traditional field force management software are on-premise, there has been a rapid rise of cloud-native scalable architecture powered by advanced analytics for banking. Here, the platform is highly secured and can be accessed from anywhere with proper interlocks.
Powered by advanced analytics and AI, a modern field force automation software can also provide intelligent insights to gain instant visibility on open service requests or leads, conversion rates, average service times, SLA compliance and other key metrics across geographies and customer segments.


Conclusion

Streamlining and managing resources in the field is a cumbersome exercise. For an organization like banking where field force is deployed in great numbers, it becomes extremely critical to manage this function well.
Investing in a solid field workforce management solution brings the control of your field service team into your hand.
A dynamic field force management software, one which syncs together with your desktop, mobile and CRM, is a good business decision because it not just brings in a process but also automates a lot of routine tasks.
Finally, this leads to more efficiency, team productivity and customer delight, which is the goal of every service organization.

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