Challenges in Telecom

Telecom and ISP is the fastest growing industry worldwide but also the most error-induced one. With ever-changing technologies, these industries are having a hard time when it comes to managing their internal tasks while providing impeccable customer service.

Some challenges they face are:

Manual Labor
Manual Labor

The number of personnel required for manual labor increases investments.

Ineffective Workflows
Ineffective Workflows

Ineffectual workflows decrease the ability to scale with the growing demand.

Communication Issues
Communication Issues

Since there is a lack efficient operational management and workflows, there is very little collaboration.

Decreasing Customer Acquisition
Decreasing Customer Acquisition

Ineffective service management is leading to poor customer acquisition and loyalty.

Streamlining Execution Plans to Enable Action On Time

Choose customized forms to improve productivity and enhance collaboration between back-office employees and field staff. Ensure proper scheduling and on-time visits to provide a memorable customer experience.

  • Modify PJP
    Modify PJP

    Assign and define a visit type to modify permanent journey plans.

  • Fill PJP
    Fill PJP

    Fill the form to completely define visit type and opportunities for further communication.

  • Create Store Audit
    Create Store Audit

    Create store profiles to schedule audit visits and keep track of all audits.

  • Store Audit Action
    Store Audit Action

    Enter store audit observations on grooming and staff interactions.

Find out how transformed workflows for a leading Telecom firm.

Download Case Study

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